Remote/Hybrid

Colombia

Tech Customer Success Analyst

Source Meridian is a development software company that works on solving the industry’s most challenging problems in healthcare practices. We are laser-focused on specific technologies in the healthcare and life science industries: Healthcare technology, artificial intelligence and healthcare interoperability.

As a company, we are most proud of

Analyzing and questioning an organization’s existing business model and suggesting new digitized pathways that result in higher functionality for servicing patients. Using artificial intelligence and big data we establish our clients in the forefront of the industry!

As a company, we have a huge focus on our collaborators. We feel proud to work with amazing, collaborative and brilliant people who make Source Meridian a great place to work. 

In the search

We are looking for a Tech Customer Success Analyst to join our team and work for one of our inspiring projects. We are always captivated by challenge-driven people that are passionate about technology.

Must have for this role

  • 1 year of experience in roles related to customer success or technical support.
  • English level B2 or higher.
  • Intermediate to advanced knowledge in SQL, being familiar with BigQuery preferred.
  • Basic knowledge in Python.
  • Have experience with agile methodologies, especially Kanban.

Nice to have:
  • Knowledge in GCP.
  • Knowledge with dashboards.
  • Experience with Looker.

    As part of the team you will

    • Build strong relationships with customers and be  their main point of contact.
    • Provide technical support and guidance in the use of our products and services to our customers.
    • Resolve technical issues together with our internal teams to find effective solutions.
    • Contribute to the continuous improvement of the customer experience.
    • Attend meetings and presentations with customers to discuss technical and strategic topics.
    • Participate in the creation of custom data projects for clients.
    • Other duties as assigned.

    Some of the awesome benefits and perks we offer

    • Healthcare plan
    • Neuropsychological therapy
    • Workout bonus
    • Bonus for building your home office
    • English lessons
    • Bonus for learning platform
    • Internet & foodie cart bonus
    • Streaming subscription
    • Flexible schedule
    • PTO and UTO
    • Collective vacations at the end of the year

    If you are passionate about technology and want to work with a team of talented professionals, please do reach out. We look forward to hearing from you!

    Sounds perfect to you?

    Drop us a line

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    At Source Meridian, we are always looking for talented individuals who
    share our passion for innovation and technology.