24/7 Platform Management & Incident Response
Your infrastructure never sleeps — neither do we. Source Meridian staffs dedicated SRE and DevOps engineers around the clock to keep your platform healthy, your customers unaffected, and your engineering team focused on what they do best.
What we monitor & manage.
Infrastructure Health Monitoring
CPU, memory, and disk utilization across all nodes. Service mapping and application health checks. Network throughput, latency, and availability. Database connection pools and query performance.
Log Stream & Error Rate Analysis
Real-time ingestion and analysis of application log streams. Threshold-based and anomaly-driven error rate alerting. Exception tracking and stack trace correlation. Dashboards for uptime, SLA compliance, and trend analysis.
Runbook Automation
Known issues converted into automated remediation scripts. Runbook library maintained and versioned per environment. Auto-execution of approved workarounds on trigger. Continuous expansion as new patterns are identified.
Root Cause Analysis & Remediation
Full RCA delivered for every production incident. Findings shared with your team to guide permanent fixes. Change recommendations to prevent recurrence. Trend reporting to surface systemic platform weaknesses.
The incident lifecycle.
Detect.
Automated monitors surface alerts across infra, logs & error rates.
Triage.
On-call SRE/DevOps engineer acknowledges and assesses severity.
Respond.
Known issue? Runbook executes. Novel issue? Engineer drives live resolution.
Resolve.
Issue contained. Customer notified. SLA clock stops.
Prevent.
RCA delivered. Fix recommended. Runbook updated or created.
Staffed by real engineers.
Unlike legacy NOC services staffed by generalist operators following rigid scripts, every Source Meridian on-call shift is covered by a qualified SRE or DevOps engineer — professionals who can read code, interpret log streams, modify infrastructure, and make real-time judgments.
Triage with context.
Engineers who understand your stack, not just your alert names.
Escalation with notes.
When issues require your team, handoffs include full diagnostic context so you’re never starting from zero.
Always improving.
Every incident feeds back into automation, runbooks, and architecture recommendations.
Built for healthcare platforms.
Source Meridian has deep roots in healthcare technology. We understand the operational, regulatory, and uptime demands of platforms handling PHI, clinical data, and patient-facing workflows — and we build our monitoring standards accordingly.
- Remote Patient Monitoring
- Clinical Trials
- Care Management
- Real World Data
- Rare Disease
- Claims Processing
- Value-Based Care
- Life Sciences
The certifications your auditors will ask for.
Our certifications reflect the security, privacy, and compliance standards required by healthcare and regulated-industry customers.
SOC 2 Type II
Security, Availability & Confidentiality Controls
AICPA SOC 2 Type II Certified
HITRUST CSF
Healthcare Information Trust Alliance Certified
HITRUST CertifiedReady to offload your on-call burden?
Let’s discuss your platform environment, current gaps, and how Source Meridian can extend your team with round-the-clock coverage — without the hiring overhead.